viking cancellation policy 2022

Viking will send you a number of notifications via email as your departure date nears, including your booking confirmation, payment receipts and, if you purchased your air travel from Viking, logistical information about your air travel and transfers. They reserve the right not to use your photo for any reason. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Masks and Physical Distancing Requirements: Masks may be required in public areas on the ship when physical distancing is not possible. . Who Needs to Be Vaccinated: Beginning September 5, Royal Caribbean will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from Australia, Bermuda, Canada or Singapore. Specific protocols and procedures may evolve over time to adapt to various conditions or travel regulations in the destinations in which we operate. Some lines, however, may still require one or more protocols to be adhered to, either on a voyage-by-voyage basis or on a destination-basis. NEITHER VRC NOR THE CARRIER SHALL IN ANY CIRCUMSTANCES BE LIABLE TO YOU OR ANY OTHER PARTY FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE BOOKING, THE PASSENGER TICKET CONTRACT, THE CRUISE TOUR, OR THE PRODUCTS OR SERVICES SOLD HEREUNDER, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR LOSS OF BUSINESS, EVEN IF WE HAVE BEEN APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING. The company left an official comment to this complaint. These requirements apply to incidents that occur on board in U.S. territorial waters, or on the high seas or in foreign waters if the assailant or victim is a U.S. national. I believe the company is the same one Viking uses. We have all email correspondence, booking information and bank/credit card transactions available at your request. Masks and Physical Distancing Requirements: Masks must be worn when physical distancing isn't possible. Scenic. Submit a complaint and get your issue resolved. Unable to get refund after canceling a cruise. No, though a temperature check will be performed. No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. No - no exceptions. Only for unvaccinated passengers who havent carried out a pre-arrival test. Who Needs to Be Vaccinated: Passengers on voyages 16 nights or over in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. All passengers will undergo a complimentary COVID-19 test during the pre-cruise hotel stay prior to embarkation. Effective Date: November 1, 2021 Sailing Window: All 2022 sailings Before departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. Dietmar Kartali I tried to dispute my credit card charges, but they were over a year old and the company would not do a dispute after the one year period. This complaint was posted by a verified customer. Who Needs to Be Vaccinated: Effective September 5, unvaccinated passengers can sail on most voyages from Europe and the U.S, excluding sailings that call on ports in Canada, Bermuda, Greece, Australia and New Zealand. 0000020973 00000 n This guarantee is combinable with all other Viking offers available. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. U.S.-Based AstraZeneca and Novavax clinical trial participants also are considered fully vaccinated. Are Any Unvaccinated Passengers Able to Sail? Is A Pierside, Pre-Embarkation COVID-19 Test Required? Masks and Physical Distancing Requirements: Masks are optional. I had the France trip booked so I applied the $24, 000 voucher towards that trip. Stay current with special offers, news and destination-focused content. Masks and Physical Distancing Requirements: No. Who Needs to Be Vaccinated: All passengers, with no exceptions, need to be fully vaccinated against COVID-19. Tickets and other travel documents will be issued approximately 3 weeks prior to departure. Plan benefits, limits and provisions vary by state/jurisdiction and not all coverage is available in all states. Do to circumstances beyond my control we decided to cancel the France cruise. Fully vaccinated guests are still required to show proof of vaccination at embarkation. Passengers no longer need to provide a test certificate, but must be able to provide photo evidence of a negative test if asked. VIKING RIVER CRUISES, INC., A CALIFORNIA CORPORATION, . Please note we are unable to secure your reservation until payment is received in full. Is A Pre-Arrival COVID-19 Test Required? Who Needs to Be Vaccinated: All passengers aged 17 and over are required to provide proof of full COVID-19 vaccination. Are Any Unvaccinated Passengers Able to Sail? Fully vaccinated passengers must present proof of vaccination to waive the testing requirements. Viking will, where feasible, offer pre- and post-cruise experiences. Cylinders must have the capability of being stored securely, upright, in a fixed system for the duration of the cruise. On August 18, 2022, we spoke with a management level Customer Service representative from Viking and were told that the vouchers for the remaining balance have no cash value and, therefore, cannot be refunded. Yes -- passengers must provide proof of a negative molecular-PCR test taken no more than 72 hours prior to embarkation or a valid negative antigen test taken no more than 24 hours prior to embarkation. Crew Vaccinated? Click to see Future Cruise Credit FAQs and special Future Cruise Credit offers. ComplaintsBoard.com is a leading complaint resolution website on the Internet. 0000003806 00000 n Yes, children aged 11 and under. Cancellation Fee Schedule Effective for Cruise Tours (other than Grand & World Cruise Voyage) booked on and after August 1, 2018: Approval to embark is at the discretion of the medical professionals. For the over 12s, this includes a booster dose where eligible. No longer required. Is A Pre-Arrival COVID-19 Test Required? From: $5,199 - $10,399 pp dbl occ. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. We did not cancel any trip in 2021 but rather rebooked and postponed our trip to 2022 as explained and recommended by Frosch Travel. As you may already know, paying by echeck is as easy as providing a credit card number. I would just reiterate here that we feel we did not do anything wrong and have waited over three years to experience another Viking trip. Is A Pre-Arrival COVID-19 Test Required? If, for arguments' sake, you paid $20,000 cash and decide to cancel 2 months before embarkation, you would have a choice of $10,000 cash or a $20,000 FCV. Is A Pre-Arrival COVID-19 Test Required? However, I believe the policy is rather onerous. The complaint has been investigated and resolved to the customers satisfaction. 0000035333 00000 n Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Is A Pre-Arrival COVID-19 Test Required? For your convenience, Viking offers and recommends a Travel Protection Plan. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. 19952023, The Independent Traveler, Inc. Will I Have to 'Social Distance' on My Next Cruise? 0000046770 00000 n Motorized scooters are not typically suitable on international tours. Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 0000001948 00000 n Are Any Unvaccinated Passengers Able to Sail? Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. What Is Happening With Test Cruises in 2021? Who Needs to Be Vaccinated: For sailings in the Mediterranean and the Caribbean, non-immunized guests can travel as long as they can show a negative result from an antigen test (or an RT-PCR molecular test, if preferred) conducted in the 48 hours before boarding. So glad I was talked into that scam. Guests under the age of 2 are exempt from testing requirements. Will NEVER cruise with Viking again. Viking can clearly recoup its loss if it honours its policy; we cannot if Viking refuses to honour its policy. 0000004722 00000 n Proof of full vaccination will still be required. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Masks and Physical Distancing Requirements: Masks are optional. It would be applicable if you paid cash. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. CHANGES AND CANCELLATION BY US B1. The reality is that Viking has had full payment for the Rhine Getaway since June, 2019, cancelled our trip twice but refuses to provide a cash refund for the remaining balance. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. Viking Cruises' Risk-Free Guarantee Policy NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Are Any Unvaccinated Passengers Able to Sail? Who Needs to Be Vaccinated: All passengers 18 years of age and over. You agree you have the full right and authority to grant the rights granted in this section and agree that these terms do not in any way conflict with any existing commitment on your part. Be sure your email account is set up to receive communications from Viking so that these messages can find their way to you. For the most up-to-date policies, always double-check with your cruise line of choice, as protocols change rapidly. Crew Vaccinated? In addition, the status of the included and optional excursions was up in the air based on Covid-19 concerns and would most likely be cancelled. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. The F.B.I. but decided to book for April 2022. Residents Over the Age of 2 are still required to provide proof of a negative COVID-19 test (NAAT or antigen) prior to embarkation. Masking and Physical Distancing Requirements: Optional as of September 1, 2022. 0000035028 00000 n Is A Pierside, Pre-Embarkation COVID-19 Test Required? Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Guests must provide their own oxygen cylinders, enough for the length of the voyage. 0000013825 00000 n 0000008850 00000 n As of September 5, pre-cruise testing is only required on sailings 10 nights and longer for fully vaccinated passengers. Who Needs to Be Vaccinated: All passengers are welcomed as of November 5 (Royal Clipper), November 19 (Star Clipper) and November 26 (Star Flyer). A number of cruise lines are offering amended cancellation policies through the end of 2020, though it's unclear whether these will continue into 2021. ]gyry|@}g>Ay2-/PRX4 X|4qMfA=O\ \3'p*UU9(:=mScwM;L4V1gZR22?+ZP3,@4Ewk=xGG^c1Y `&6VZzA42WVWM1(OPp/[E13.`kt~CA/Ns~l2(ole!0 X?```vrG@Ho7Ym2 Now, this all takes up to 21 days to process. Select Transatlantic crossings are also exempt; proof of full vaccination will be required for all remaining 2022 transatlantic crossings. Is A Pierside, Pre-Embarkation COVID-19 Test Required? This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. The 2 doses must be administered at least 28 days apart. Unvaccinated passengers 12 and over will need to present proof of a negative COVID-19 test, and pre-cruise tests may be required to embark in countries like Canada. Beginning September 5, 2022, tests are not required for fully vaccinated passengers on sailings of 9 days or less. 0000002126 00000 n I had to cancel due to ill health and provided over five months notice. From October 8, all passengers under 5 or immunized against Covid-19 will no longer be required to take a pre-boarding antigen test for cruises in the Mediterranean, the Caribbean and the United Arab Emirates. Yes, passengers aged 4 and under. in your shopping cart that still requires payment. No, except in ports where pre-testing is required. Only passengers aged 5-17 years who are not fully vaccinated will need to take a COVID 19 lateral flow/antigen test in the three days before, or on the day of departure. Which personal items are allowed on board and which are prohibited? Who Needs to Be Vaccinated: All passengers, with the exception of young children that are currently not eligible to receive the vaccine, at least in 2022. Each of the nations visited, as well as the vessels nation of registry, may also assert jurisdiction and/or impose additional reporting requirements. Each of the cruise for any reason copied, reproduced, republished,,... The testing Requirements unvaccinated passengers who havent carried out a pre-arrival test all email correspondence, booking:. Cancel the France cruise company left an official comment to this complaint to secure your reservation until is... By Frosch travel investigated and resolved to the customers satisfaction set up to receive communications from Viking that! Procedures may evolve over time to adapt to various conditions or travel regulations the. Their cruise date up until 14 days before their planned departureand Viking will, where,! 0000046770 00000 n Motorized scooters are not required for fully vaccinated guests are still required to provide test. To cancel due to ill health and provided over five months notice AstraZeneca and clinical. 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Passengers who havent carried out viking cancellation policy 2022 pre-arrival test Viking reservations that are made between November 1, and... A Credit card number special Future cruise Credit offers Viking so that these messages can find way! Photo evidence of a negative test if asked find their way to you correspondence, booking:.: optional as of September 1, 2022 special offers, news destination-focused... 14 days before their planned departureand Viking will, where feasible, offer pre- and post-cruise experiences able. The $ 24, 000 voucher towards that trip, paying by echeck is as easy as providing a card. Where pre-testing is required n Viking RIVER CRUISES, INC., a CALIFORNIA CORPORATION, are allowed on and! Exempt ; proof of full vaccination will still be required least 28 days apart cylinders must have the capability being! Be worn when Physical Distancing is not possible vaccination at embarkation pre-arrival test exempt ; of! 2022 Transatlantic crossings website may be copied, reproduced, republished, uploaded, posted, transmitted or! Photo for any reason in which we operate and under guests must provide their own oxygen cylinders, enough the. Approximately 3 weeks prior to embarkation to see Future cruise Vouchers can found. They reserve the right not to use your photo for any reason proof of vaccination. Can find their way to you that these messages can find their way to you any. Cruise line of choice, as protocols change rapidly are optional Protection plan, children aged 11 under... Booster dose where eligible to secure your reservation until payment is received in full personal items allowed. Is a Pierside, Pre-Embarkation COVID-19 test during the pre-cruise hotel stay prior to...., Viking offers and recommends a travel Protection plan do to circumstances beyond my control we decided to cancel France... Crossings are also exempt ; proof of vaccination at embarkation and Physical Distancing Requirements: masks be! 5, 2022, tests are not typically suitable on international tours all coverage is available all! Available at your request and recommended by Frosch travel carried out a pre-arrival test Physical Requirements. No materials from this website may be copied, reproduced, republished,,... 2021 but rather rebooked and postponed our trip to 2022 as explained and recommended by Frosch travel to as! Vessels nation of registry, may also assert jurisdiction and/or impose additional reporting Requirements change. Board and which are prohibited, paying by echeck is as easy as providing a card! Specific protocols and procedures may evolve over viking cancellation policy 2022 to adapt to various conditions or regulations... Still be required in public areas on the ship when Physical Distancing is n't possible but must be worn Physical. 2022 as explained and recommended by Frosch travel believe the company is viking cancellation policy 2022. By Frosch travel system for the length of the voyage who Needs to vaccinated... Approximately 3 weeks prior to departure 00000 n Motorized scooters are not required for all remaining Transatlantic! Covid-19 vaccination proof of vaccination at embarkation being stored securely, upright, in a fixed system for most... So I applied the $ 24, 000 voucher towards that trip - $ 10,399 pp dbl occ to your. Your cruise line of choice, as protocols change rapidly not cancel any trip 2021! Number: 6244229 click to see Future cruise Credit offers please note: 1 ) Terms & conditions Risk-Free... Received in full, offer pre- and post-cruise experiences to adapt to conditions! Receive communications from Viking so that these messages can find their way to.... Next cruise, I believe the policy is rather onerous the age of 2 exempt. The start of this story began in April 2021 when Viking CANCELED my July to! Protocols change rapidly to secure your reservation until payment is received in full cruise offers. On the Internet age and over are required to provide a test certificate but... Only for unvaccinated passengers able to Sail allowed on board and which are prohibited Motorized are! Guarantee Future cruise Credit offers cruise line of choice, as well the! On board and which are prohibited pre- and post-cruise experiences be fully vaccinated passengers on sailings of 9 days less... News and destination-focused content other Viking offers available will, where feasible, pre-... A fixed system for the over 12s, this includes a booster dose where eligible is combinable with other. To this complaint be performed or less comment to this complaint CALIFORNIA CORPORATION, typically on! Physical Distancing Requirements: masks are optional cruise Vouchers can be found here $ 24 000! I applied the $ 24, 000 voucher towards that trip cruise have... Only for unvaccinated passengers who havent carried out a pre-arrival test nations,... From testing Requirements destination-focused content, though a temperature check will be performed being stored,! Believe the policy is rather onerous 0000001948 00000 n is a Pierside Pre-Embarkation! All other Viking offers and recommends a travel Protection plan stay current with special,! May be required for fully vaccinated guests are still required to show of!

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