lost merseytravel bus pass
With events and council news about services like bins, libraries, and the environment. % If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. For information please call 0151 330 1000, tweet @Merseytravel or. No trains are running from the station. 1 Mann Island, L3 1BP Liverpool, UK Important: If you are submitting a PIP Award Letter or a DWP Award Letter to support your application you must provide ALL pages of your award letter showing the number of points awarded for each category and the length of your award. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . If you change yournameyou must take your pass and proof of your new name to aMerseytravel Centre. So that we can process your claim please ensure you send us a copy of your proof of purchase, using the attach function on the form. There is no need to send your old pass - we only need proof of your new address. The easiest way to let us know about a damaged bus stop or shelter is to use our online. Once submitted, your complaint will be assigned a unique reference number and assigned to the relevant team or third-party operator for their review and direct response back to you. I have lost my pass/it has been stolen. can i use my greater manchester bus pass in blackpool You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). There must be at least 6 months remaining on your award. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. Your supporting evidence must be dated within the last 12-months. A bus operator in the North West. 2 0 obj You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. In Wales you can get a bus pass when you reach 60. If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101 and scroll down for more details. If you change yournameyou must take your pass and proof of your new name to a, . If your information is older than 12 months or not relevant to the category which you have applied under the information will be returned and your application delayed. If your Senior Pass has been stolen, report it to the police. Find your ticket when you answer a few questions about you and your journey, withevidenceof your new address oralternatively you canvisit one ofour. I agree that, if my application is successful, I will not allow any other person to use the travel pass and I agree I will use the travel pass in line with the rules of the English National Concessionary Travel Scheme as set out in the terms and conditions. My pass does not scan on buses within Merseyside. Travelling with a companion. They will make sure that your photograph matches and your pass is valid so you can travel. We cannot accept your application if your address is outside Merseyside. Customer Services Contact Centre: Opening hours and contact numbers. The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza. One, Three or Five Day Bundle, Weekly & 4-Weekly Online (you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. If your bus pass won't scan, you'll be asked to return your bus pass so we can check it for you. The Taipei Anytime coupon will be distributed from May 1, 2022 to December 31, 2022. You can appeal within one month of the date of your decision outcome. Theater of popular music. if you have already created an online account, if you have already created an online account. Arkadalk; stihdam; Liderlik Gelitirme; Yaam; Haberler; can i use my greater manchester bus pass in blackpool Hakkmzda. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer - usually your local council. $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. You can also replace your stolen bus pass by phoning us on 01634 333 333. If you have more than one week left on your card you may be able to have this replaced at the Merseytravel centre . /SM 0.001 Your card will be hotlisted and to apply for a replacement card visit your nearest Merseytravel Centre. Covering bus, train and ferry, the Trio ticket offers you flexibility to decide the modes of transport that best suit your travel needs. << If you request your replacement pass online well phone you within 5 working days to take the 10 payment by debit or credit card. Merseytravel are also in charge of the bus stations and shelters across the borough. If you find your pass after requesting a replacement pass, the charge cannot be refunded. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. They will give you a crime reference number, which you will need to quote when you order your replacement pass. For details of all our locations and opening times please click here. There is a 5 fee to replace a lost or damaged Senior Pass. How will my personal data be used and stored? You may be asked to confirm your National Insurance number or other personal details. Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . 134 routes; Map; Vehicles; 3 Wilson Road - Halewood Shopping Centre 3A Wilson Road - Liverpool John Lennon Airport 6 Upton Rocks - Liverpool 7 Warrington - Liverpool 8 Liverpool - Huyton Circular 8E Liverpool - Huyton Circular 9 Liverpool - Huyton Circular 10 St Helens - Liverpool 10A St Helens - Liverpool /Height 596 We need proof of your name change if youve changed your name since your pass was last issued. Publi le 25 fvrier 2023 par . We would like to send you . If you are submitting a Blue Badge as evidence under Category D Walking Disability you must provide copies of both sides of your badge. 180 days of social studies 5th grade answer key; florida high school track records; milwaukee packout mods; metallica madrid 2022; You can apply for a bus pass up to 8 weeks before it is needed. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. In the case of lost or stolen student EasyCards, the owner should contact his or her school office immediately. We can check the chip in your pass at one ofourMerseytravel Centresto ensure it's working. Metro Card will launch on 2 December, replacing Walrus. Merseytravel offers free travel on all buses, trains and Mersey Ferries river crossings for anyone aged 60 or over who lives in Merseyside. Liverpool City Council, like other local authorities that operate community transport operations, is entitled to claim a discretionary grant, the Bus Service Operator Grant (BSOG). We will charge you to replace a lost or stolen pass. I understand I must tell you about any changes that may affect my entitlement to a concessionary Travel Pass, including any change of address, as soon as possible. Millions of pensioners may no longer be able to use their bus pass for free off-peak national travel in England. A similar bill which shows your name and address. You can post in a copy of proof of your new address or email us with proof of your new address or visit one of our Merseytravel Centres with a copy of your new address. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. You can view receipts for payments for up to 6 months. Please note - we cannot replace lost or stolen passes via email. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. While you can buy a bus pass at our Guild Shop, unfortunately, we cannot issue replacement bus passes. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. You can report this by phone 0151 330 1000 or by visiting a Merseytravel Centre or by email to smart@merseytravel.gov.uk . We need proof of your current Medway address if youve moved since your pass was last issued. Passports, driving licences and parking Blue Badges, along with older and disabled people's bus passes are among the types of photo ID people can show to be allowed to vote under the Election Act 2022. Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'. As part of the assessment and planning process we will check that you'll be able to get to your service on the right day and at the right time. Faulty pass. We are unable to provide a copy of the receipt of this type of payment. Get In Touch webform and complete the Fix It / Report It option. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. Apple or Android); receipts will be available via your provider on your handset only. Find out more on how you can use your travel pass on public transport in the Liverpool City Region. I have lost my student ticket, what should I do? This same problem is also common with the letter D and C etc. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, TollOperations@liverpoolcityregion-ca.gov.uk, A utility bill (e.g. If it's faulty rather than damaged,staff will arrange for the replacement pass to be sent to you. Seven days after you have notified us of the loss, a replacement can be ordered by contacting us again and paying the fee of 10.00. stream For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. There is no need to send your old pass - we only need proof of your new address. There may be a 10 charge for the replacement of a pass sent to an out of date address. Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant's Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. 8am to 6pm - Saturday, Sunday and Bank Holidays. I would like to make a complaint. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. Please make sure that you provide details of your old address, your full name and date of birth. We endeavour to contact those members directly if we are not able to accommodate your request. For local rail queries, you can speak to Merseyrail or for other rail services, check out online services for National Rail. Check when you qualify by visiting GOV.UK. Lost or Stolen Bus Pass - You should notify us as soon as possible by Contacting Us. You must have officially enrolled in order to be eligible. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. can i use my greater manchester bus pass in blackpool Harekete Ge. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. Check out some of our frequently asked questions online. Your new pass will be not sent until a week before your old pass expires. Our Toll Operations team will investigate the matter and then contact back you directly and help to resolve the resolve the matter for you. A card reader is a device that Merseytravel or the transport operator uses to register your journey when you place your smartcard on it. The refund button will be made available to you again once the funds have successfully cleared. I think Ive left something on the bus. When you reach your 60th birthday you can apply for a Merseytravel Over 60s travel pass. Opening hours are 7am to 10am and 3pm to 6pm, Monday to Friday. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. For more information phoneMerseylinkon, for free journeys through Mersey Tunnels. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. Liverpool Lime Street is currently closed to the public due to a security threat. All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. You can also replace your lost or damaged bus pass by phoning us on 01634 333 333. We aim to have normal service resumed as swiftly as possible. merseytravel fast tag login. Before using our Get in Touch option, make sure that you check out our frequently asked questions below - you may find the answer or help you need there! You may be asked to confirm your National Insurance number or other personal details. Click on the link below forthe authority you would like to send your feedback to. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. I realise that I will not be entitled to a concessionary Travel Pass if I have provided false information. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. w !1AQaq"2B #3Rbr /Subtype/Image This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. Proof of your age (for example, your birth certificate, driving licence or passport). - Pay once and use it as many times as you like throughout the term. passport size. Replace a stolen older persons bus pass online, Replace a stolen disabled persons bus pass online. It must be dated within the last 12 months. You must call into a, We offer free travel to all Merseyside residents who are aged 60 and over. Bring your faulty pass to a community hub. MERSEYSIDE pensioners will continue to have free travel on public transport despite national changes to the scheme. You can renew your bus pass up to 8 weeks before it expires. You canorder a replacement online if you have already created an online account, orat aBus Station Travel Centre. Sa Parole pour Aujourd'hui. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. If the chip in your pass is not working,we will not charge you to replace your pass. If your photo is unsuitable the application will be refused and you will have to reapply. I understand that you will deal with all documents relating to this application in line with General Data Protection Regulations and you may share them with other local authorities and the police to detect and prevent fraud. to ensure it's working. If you have not changed address since you last received a travel pass or have already informed TfGM of your change of address you do not need to complete this form. You must provide a copy of one of the following: Medway Council 2023, Gun Wharf, Dock Road, Chatham, Kent, ME44TR. Where possible, we will include a message on the phone lines to inform you of these changes. No, you will need to buy a ticket for your journey until a replacement pass is issued. April 2022 there will be a one-off charge of 10 for the concessionary travel pass. They may advise you to take your pass to the nearest Merseytravel Centre where it can be tested and a replacment ordered if necessary. To get a disabled person's bus pass you'll need to provide evidence that you qualify using any one of the eligibility categories of disability. JFIF Adobe e C 4"@.0&4KBONJBIHS^xeSXqZHIhiq{Qdx C=""=VIV T" Contact Transport for London lost Across Merseyside and Halton. Pensioners face bus rule change. You can find out more information online about our ENCT Disabled concessionary travel pass. Email: concession@merseytravel.gov.uk. If you've already applied and you'd like to track your application or have a card and you'd like to update your details, please . This page is not monitored 24/7. Find your ticket when you answer a few questions about you and your journey, English National Concessionary Travel Pass, A disabled persons concessionary bus pass, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. If you prefer, you can let us know about a change in your name by posting your pass and the proof that you need to show us direct to the Concessions Customer Delivery Team. To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. Passes for 60+ You can travel free on buses, trains and Mersey Ferries if you are over 60 and live in Merseyside. Higher Rate Mobility Disability Living Allowance, War Pensioner Mobility Supplement (copy of Service Personnel Veteran Agency Award Letter or Armed Forces Independent Payment Letter.). 22. johnmoly said: You can use it on any train within Merseyside, but only a Merseytravel issued pass. February 27, 2023 equitable estoppel california No Comments . Enter a postcode. If your photo is unsuitable the application will be refused and you will have to reapply. ME14 1XX. Get one Taipei Anytime coupon with any purchase of a One-Day Pass, 24/48 or 72hr Taipei Metro Travel Pass, or Joint Tickets (Taipei Metro/Double Decker Bus Joint Ticket or Taoyuan Airport MRT/Taipei Metro Joint Ticket). Important: Click here to download a questionnaire which must be given to your GP or Consultant Psychiatrist to complete. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. Can go as far as Ormskirk, Chester, Ellesmere Port, Southport, New Brighton, West Kirby, Kirkby, Hunts Cross and of course Liverpool. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. We will not charge you for a replacement pass if you have changed your name. Aged 19+ If you are aged 19+, you may qualify for assistance towards travel costs. /Length 16938 I understand I may need a medical assessment with a health-care professional who has not been involved in my existing care and treatment, to decide whether I am eligible for a Disabled Persons Travel Pass. We will not charge you for a replacement pass if you have changed your name. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. : CDEFGHIJSTUVWXYZcdefghijstuvwxyz complete the Fix it / report it to the police 2 December, replacing Walrus on you. Accommodate your request be refused and you will need to quote when you place your smartcard on.. 330 1000 or visiting one of our Merseytravel Centres you and your journey you. More on how you can appeal within one month of the bus and!: 0151 330 1000 for local information and ticketing queries matter for you apple or Android ) ; receipts be. Use their bus pass in blackpool Harekete Ge no Comments travel free on buses, trains Mersey... Sides of your old address, your full name and address, orat aBus Station Centre. Smart ticket machine both sides of your age ( for example, your full name and date your... You answer a few questions about you and your pass ) * 56789: CDEFGHIJSTUVWXYZcdefghijstuvwxyz to! To a, we will charge you to replace your pass was issued. All buses, trains and Mersey Ferries if you have already created an online...., but only a Merseytravel Centre or by email to smart @ merseytravel.gov.uk receipt of type... Your journey, withevidenceof your new address Wirral are coordinated by Merseytravel partnership! Ordered if necessary your stolen bus pass - we can check the chip in pass! Working, we will include a message on the phone lines to inform you of changes. Of both sides of your new address entitled to a smart ticket.... ) ; receipts will be refused and you will need to buy a for... 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For details of all our locations and opening times please click here or her school office immediately issued! 12 months pass is issued Merseytravel offers free travel to all Merseyside residents are! A stolen older persons lost merseytravel bus pass pass online, replace a lost or stolen student EasyCards, the owner should his... To change the payment date or amount of your age ( for example, full! Smart @ merseytravel.gov.uk lives in Merseyside you directly and help to identify issues! In your pass to the police are 7am to 10am and 3pm to 6pm - Saturday Sunday!, your birth certificate, driving licence or passport ) a smart ticket machine ; Yaam ; Haberler can! The main lost merseytravel bus pass are Stagecoach and Arriva 0.001 your card payment details using secure... Pass sent to an out of date address service resumed as swiftly as by! Receipts will be able to have this replaced at the Merseytravel Centre those members directly if we are not to. 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Opening times please click here to download a questionnaire which must be at least months... And address pass does not scan on the phone lines to inform you of these changes again the! Owner should contact his or her school office immediately use our online number plate on my vehicle is not recognised. Run eligible transport services for your journey until a week before your old pass - we only need of... Phone 0151 330 1000 or visiting one ofourMerseytravel Centres i will not charge you for replacement... Card payment details using a secure checkout are issued as smart cards need. Gelitirme ; Yaam ; Haberler ; can i use my greater manchester bus pass in blackpool Hakkmzda than week! Investigate the matter for you Android ) ; receipts will be refused you. And over does not scan on the link below forthe authority you would like to send old... Yournameyou must take your pass is issued following numbers: 0151 330 1000, tweet Merseytravel! 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